"No Items Inserted": Google Merchant Center Hiccups Over Weekend

the imageAs online retailers awoke Sunday morning to grab their coffee and paper there was a bit of confusion that arose for those who were exporting their feed(s) to Google’s Merchant Center.

It appears there was a window between Saturday night and Sunday morning that caused any feed sent to Google to return a “No Items Inserted” message within the login, prompting fears that their products would be taken down on Google Product Search.

Not to worry though, as this was a temporary error on Google’s part and any feed submitted afterward should be accepted as normal.

A few discussion threads across the web and on Google’s own help forum sparked over the weekend as well to discuss this issue:

Has anyone had an issues in the last couple days with your Google Data Feed?

For some reason, tonite it says “No Items Inserted”, but I do not see where it shows a reason why. It has been uploading fine until tonight (Sat night).

The worry is understandable as Google Product Search is a provider of a substantial amount of free traffic to merchants worldwide, and an unexplainable error can cause a merchant to lose out on sales without any sort of explanation–but again, the issues should be resolved at this point.

Discussion threads:

http://community.auctiva.com/eve/forums/a/tpc/f/5371029503/m/6197078106

http://www.google.com/support/forum/p/base/thread?tid=5b7d3e7c5a9832fd&hl=en

About the AuthorTien Nguyen is a co-founder of CPC Strategy and deals with data feeds in his waking hours and often in his sleep. He spends his free time with Rubik's cubes while rooting for the underachieving Raiders and UCLA sports teams where he graduated with a mathematics/economics degree. See all posts by this author here.