Shopping.com to Undergo Maintenance May 21st

A heads up to any merchants listing on Shopping.com:

Shopping.com will be performing system maintenance to the merchant facing tools starting Thursday, May 21 2010 at midnight EST and will last up to 24 hours. This will be an extended downtime that will impact your ability to make changes to your Shopping.com campaign on Friday.

The following systems will be unavailable during the maintenance.

• Merchant Account Center

• FTP & Feed Processing

• Reporting / Bidding / Billing

Please post your freshest feed by 12pm on Thursday May 20th. This will ensure that your updates are applied and your feed is fully processed for Friday.

Their message is a tad confusing since May 21 marks the start of Friday and not Thursday–and for those who are real nitpickers midnight does not fall technically fall into any one day.

But in essence, any work done behind the scenes of Shopping.com, including FTP uploads, viewing click/cost/revenue totals, bidding, etc. will be unavailable Thursday night/early Friday morning for up to 24 hours.

That being the case, Shopping.com recommends merchants update their latest feed 12 hours prior to the scheduled maintenance in order to ensure that Shopping.com will process it in time, as any changes made during the maintenance period will not be possible.

For the full message and important FTP changes, click here.